Returns & Refunds
We want every SNAKKO box to arrive perfectly. If something went wrong with your order, we'll sort it out.
Damaged or missing items
If your box arrived damaged, incomplete, or something was missing — reach out to us as soon as possible. We'll send a replacement or issue a full refund at no additional cost.
How to contact us
Email us at support@snakko.com with your order number and a brief description of the issue.
What happens next
We'll respond within 1–2 business days. Refunds are processed within 5–10 business days after your request is reviewed.
Please note: We are unable to accept returns based on taste or flavour preference. Refunds apply to orders where items arrived damaged, incorrect, or missing.